You only need the server to run updates.
This internet update guide will show you how to set up automatic updates under settings.
For systems subscribed to receive Internet Updates, the PaintManager® XI software is updated daily. Otherwise, updates are sent out via USB 4 times per year.
Other telephone numbers that are used in color hardware support are:
X-Rite (spectrophotometer): 1-800-647-9748
The first line of support for any hardware problem is the PPG Computer Support Helpdesk located in Strongsville, Ohio and can be reached at 800-647-6050, option 6. Please refer to the support guidelines for more information.
The first line of support for any software issue is the PPG Computer Support Helpdesk located in Strongsville, Ohio. Call toll free: 1-800-647-6050, option 6. If the Helpdesk cannot resolve your issue, they will connect you with the correct assistance group.
Yes. PaintManager® XI software has the functionality to create and save any custom formulas.
Yes, PaintManager® XI software offers a robust system to manage users and teams. Additionally, your admin users can set access permissions based on preset templates to save time and also to ensure proper rule enforcement for each respective role .
Yes. All products, color, clear, primers and sealers can be mixed for more than one RO.
In PaintManager® XI software you have the ability to waste and / or transfer mixes across ROs from the Jobs screen and the Tools dropdown menu.
We designed PaintManager® XI software with new and updated features that benefit painters, technicians, and managers...
PaintManager® XI software is intentionally programmed to permit duplicate ROs per customer request. This can create issues if care is not taken. If an RO already exists, a warning message will display.
Within the PaintManager® XI software, you have the opportunity to operate with both markup and margin.
- Markup—A markup is a percentage of the cost price added to get the selling price.
- Margin (also known as profit margin)—The percentage margin is the percentage of the final selling price that is profit.
Yes. In fact, you can also set your Cusotm Formulas to appear in the regular Color Searches by going to Settings > Application Settings > Check Custom Formulas under the General tab.
Ensure the panel you are measuring is free of scratches and any debris.
Yes, the user can override this selection.
Our studies and numerous field trial results proved the following set of Match Rating guidelines to assist the refinisher in their decision making process.
The Match Rating is a scientifically developed algorithm that utilizes the color information or reflectance data obtained from the spectrophotometer.
Yes, if a match is returned that has a match rating that is outside of the blendable range (11 or higher for metallic, 6 or higher for solids) you will have the opportunity to adjust the formula.
The RapidMatch® device continues to serve the automotive repair industry with advanced optics and five angle measurement capability assured to characterize the most difficult OE coatings.
It is important to ensure that the downloaded information file is properly identified with the correct OEM code information.
When the Match Rating (MR) is 10 or less (Blendable / GREEN) and the Effect Coarsness (EC) is similar to the Target, a GREEN OK will show on the results screen.
Yes, it does, however, PPG recommends wired connections for network and internet connectivity for best performance and reliability.
The USB hub, part number NTMHUB, is connected to the end of the 66 foot USB extension cable, part number NTMUSBEXT.
An internet connection is not required to save or store data.
Under the Advanced Exchange Program, users will contact the PPG Computer Help Desk for troubleshooting. If an issue cannot be resolved, an exchange will be initiated and a replacement unit sent out to the customer.
Connection of a scale to the TouchMix® XI computer depends on the model of scale in use.
For typical installations that will be setup using wired connections to peripherals;
If the TouchMix® XI computer is connected to the internet and is setup to receive updates automatically, the updates will be delivered on a scheduled basis via this connection.