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Frequently Asked Questions

PaintManager® XI Reports and Report Viewer

Does PaintManager® XI software have reporting capability?

Yes, the software offers enhanced reporting capability. Learn more in the online training.

PaintManager® XI Hardware and Software System Support

How do I set up the PaintManager® XI software to receive internet updates?

This internet update guide will show you how to set up automatic updates under settings.

How many times per year is PaintManager® XI software updated?

For systems subscribed to receive Internet Updates, the PaintManager® XI software is updated daily. Otherwise, updates are sent out via USB 4 times per year.

What other telephone support numbers should I know?

Other telephone numbers that are used in color hardware support are:
X-Rite (spectrophotometer): 1-800-647-9748
Sartorius: 1-800-645-3108
Mettler:1-800-786-0040

Whom can I contact if I have a problem with my hardware?

The first line of support for any hardware problem is the PPG Computer Support Helpdesk located in Strongsville, Ohio and can be reached at 800-647-6050, option 6. Please refer to the support guidelines for more information.

Whom can I contact if I have a problem with my PaintManager® XI software?

The first line of support for any software issue is the PPG Computer Support Helpdesk located in Strongsville, Ohio. Call toll free: 1-800-647-6050, option 6. If the Helpdesk cannot resolve your issue, they will connect you with the correct assistance group.

PaintManager® XI Software Capabilities

Can I create and save my formulas in a custom library?

Yes. PaintManager® XI software has the functionality to create and save any custom formulas.

Can I limit employees' use of the system?

Yes, PaintManager® XI software offers a robust system to manage users and teams. Additionally, your admin users can set access permissions based on preset templates to save time and also to ensure proper rule enforcement for each respective role .

Can I mix a large quantity of clear or primer and cost it to more than one Repair Order (RO)?

Yes. All products, color, clear, primers and sealers can be mixed for more than one RO.

How do I delete a mix that was done on the wrong repair order (RO)?

In PaintManager® XI software you have the ability to waste and / or transfer mixes across ROs from the Jobs screen and the Tools dropdown menu.

What are some of the capabilities of PaintManager® XI software?

We designed PaintManager® XI software with new and updated features that benefit painters, technicians, and managers...

What happens if a duplicate repair order (RO) is created in PaintManager® XI software?

PaintManager® XI software is intentionally programmed to permit duplicate ROs per customer request. This can create issues if care is not taken. If an RO already exists, a warning message will display.

What is the difference between markup and margin, also known as profit margin?

Within the PaintManager® XI software, you have the opportunity to operate with both markup and margin.

  • Markup—A markup is a percentage of the cost price added to get the selling price.
  • Margin (also known as profit margin)—The percentage margin is the percentage of the final selling price that is profit.

Will custom formulas show up on networked PaintManager® systems?

Yes. In fact, you can also set your Cusotm Formulas to appear in the regular Color Searches by going to Settings > Application Settings > Check Custom Formulas under the General tab.

PaintManager® XI Software Networks

Can we put PaintManager® XI software on a wireless network?

Yes, but whenever possible, a wired network is recommended. The primary limitation is that wireless networks are slower than wired networks. Even with an excellent signal, in most cases the fastest wireless network offers half the speed of a standard wired network. Security is another potential problem.

PaintManager® XI Software System Requirements

What are the system requirements to run PaintManager® XI software on non-PPG computers?

TouchMix® XI computer will run PPG software. If you have an HP5810 that was previously sold by PPG, it will run the software. The HP5800 will require additional 2GB memory to run the software.

What is PaintManager® XI software?

PaintManager® XI software is the state-of-the-art tool for monitoring and managing the productivity and profitability of a paint operation, no matter the size of your business.

RapidMatch® XI Hardware and Software System Support

Does the RapidMatch® XI device work with PaintManager® and PaintManager® XI software?

The RapidMatch® XI spectrophotometer is only compatible with the new PaintManager® XI software.

Where can I get replacement batteries?

Replacement batteries are not available through PPG. Contact X-Rite customer support.

How are the RapidMatch® XI readings downloaded to the software?

When connected via Wi-Fi or USB PaintManager® XI software will automatically download the readings from the RapidMatch® XI spectrophotometer.

How often will the RapidMatch® XI image library be updated?

For Internet Update users, the library is updated daily as new matches become available through PPG labs.

What are the new features RapidMatch® XI Spectrophotometer?

Continually improving processes to provide increasing productivity and better color match delivery are important to any electronic formula retrieval system. Some of the improved system benefits include:

RapidMatch® XI Software Usage

I measured a solid color, but the selection Mica / Metallic was highlighted?

Ensure the panel you are measuring is free of scratches and any debris.

What is a "good" Match Rating?

Our studies and numerous field trial results proved the following set of Match Rating guidelines to assist the refinisher in their decision making process.

What is Match Rating?

The Match Rating is a scientifically developed algorithm that utilizes the color information or reflectance data obtained from the spectrophotometer.

Is the Adjust feature still available?

Yes, if a match is returned that has a match rating that is outside of the blendable range (11 or higher for metallic, 6 or higher for solids) you will have the opportunity to adjust the formula.

What is Effect Coarseness (EC)?

The RapidMatch® device continues to serve the automotive repair industry with advanced optics and five angle measurement capability assured to characterize the most difficult OE coatings.

What does the "no acceptable match" warning message mean?

It is important to ensure that the downloaded information file is properly identified with the correct OEM code information.

When is the Match Rating and Effect Coarseness good?

When the Match Rating (MR) is 10 or less (Blendable / GREEN) and the Effect Coarsness (EC) is similar to the Target, a GREEN OK will show on the results screen.

TouchMix® XI Computer Setup

Does the TouchMix® XI computer have wireless connection capabilities?

Yes, it does, however, PPG recommends wired connections for network and internet connectivity for best performance and reliability.

How do I connect a USB hub into the TouchMix® XI computer?

The USB hub, part number NTMHUB, is connected to the end of the 66 foot USB extension cable, part number NTMUSBEXT.

If the Internet goes down, how will my data be saved or stored?

An internet connection is not required to save or store data.

What is the Advanced Exchange Program?

Under the Advanced Exchange Program, users will contact the PPG Computer Help Desk for troubleshooting. If an issue cannot be resolved, an exchange will be initiated and a replacement unit sent out to the customer.

How can I connect a scale to the TouchMix® XI computer?

Connection of a scale to the TouchMix® XI computer depends on the model of scale in use.

What part numbers should I be ordering?

For typical installations that will be setup using wired connections to peripherals;

With the TouchMix® XI computer, how will I receive my color updates?

If the TouchMix® XI computer is connected to the internet and is setup to receive updates automatically, the updates will be delivered on a scheduled basis via this connection.

Help Desk

Help Desk

Having problems or questions? Need assistance? Contact our Customer Service Center for computer support.

Toll Free: 1-800-647-6050

Email Support: ColorITSupport@ppg.com

PaintManager® Support

PaintManager® XI

Online Training for PaintManager XI Software

Ten modules of customized eLearning have been developed for all users of the PaintManager® XI software.

PaintManager® XI Software - Paint Shop Interface Folder Configuration

Digital copy of the Paint Shop Interface Folder Configuration guide.

PaintManager® XI Software - Convert to Engine Bay

A digital copy of the Convert to Engine Bay guide.

PaintManager® XI Software - Paint Shop Interface Program Configuration

Digital copy of the Paint Shop Interface Program Configuration guide.

PaintManager® XI Software - Printing an invoice

Digital copy of the PaintManager® XI Printing an Invoice Guide.

PaintManager® XI Software - Quick Reference Guide for LIC

Digital copy of the PaintManager® XI Quick Reference Guide for LIC.

PaintManager® XI Software - Setting Up Internet Updates

This guide will show you how to set up your PaintManger® XI software to receive internet updates.

PaintManager® XI Software - Split a Mix

Digital copy of the PaintManager® XI Split a Mix Guide.

PaintManager®

PaintManager® Software

Looking for documents and support for the original PaintManager® software? Visit the Platform Support page on PPGRefinish.com to access previous documentation and support files.

RapidMatch® Support

RapidMatch® XI

RapidMatch® XI Device Troubleshooting

Troubleshooting common issues with the RapidMatch® XI spectrophotometer.

RapidMatch® XI Device – Quick Start Guide

Digital copy of the box insert visually depicting setup of the RapidMatch® XI device.

RapidMatch® XI Spectrophotometer – Best Practices Poster

A digital download of the RapidMatch® XI Spectrophotometer Best Practices Poster

RapidMatch® X-5

RapidMatch® X-5 Spectro

Looking for documents and support for the RapidMatch® X-5 spectrophotometer? Visit the Platform Support page on PPGRefinish.com to access previous documentation and support files.

TouchMix® Support

TouchMix® XI

TouchMix® XI Computer – Connecting the PMA.Evolution Scale

Visual guide to connecting the PMA.Evolution scale to the TouchMix® XI computer.

TouchMix® XI Computer - Hardware Connection Diagram

Visual guide for connecting all of the Connect XI hardware.

TouchMix® XI Computer – Conduit Assembly

Visual depiction of assembling the conduit for use with the TouchMix® XI computer.

TouchMix® XI Computer – Conduit Assembly (Wall Plate)

Visual depiction of assembling the conduit/wall plate for use with the TouchMix® XI computer.

TouchMix® XI Computer – Connection Configurations

Visual indication of the various configurations for networking the TouchMix® XI computer.

TouchMix® XI Computer – Quick Start Guide

Digital copy of the box insert visually depicting setup of the TouchMix® XI computer.

TouchMix®

TouchMix® Computers

Looking for documents and support for TouchMix® computers? Visit the Platform Support page on PPGRefinish.com to access previous documentation and support files.

Tutorial Videos

ConnectXI: Converting to PPG's PaintManager® XI Software

This video was designed to lead you and your customers through the conversion process to the new PaintManager® XI software.

How to Use Your RapidMatch® XI Spectrophotometer

Now it’s easier than ever for you to learn how to use our RapidMatch® XI spectrophotometer. This informative video offers step-by-step instructions on how to set up, calibrate and take a reading.

Installation Guide for PPG PaintManager® XI Software

This brief video will help you install and setup the PaintManager® XI software.

PaintManager® XI Software Tutorials - Color Search

This quick video will guide you through the color search process.

PaintManager® XI Software Tutorials - Custom Formulas

This quick video will walk you through the process for creating custom formulas.

PaintManager® XI Software Tutorials - Favorites

This short video will help you set up and understand ready-for-use favorites in the software.

PaintManager® XI Software Tutorials - How to Create and Modify Users

This short video will help you set up users in your software.

PaintManager® XI Software Tutorials - How to Set up and Modify Paint Lines and Segments

This brief video will help you to maximize the performance of your software by tailoring the segments and paint lines that your shop uses.

PaintManager® XI Software Tutorials - How to Set up your label printer

This short video will help you unbox and set up your label printer.

PaintManager® XI Software Tutorials - How to Set up your Scale

This quick video will help you unbox and set up your Sartorius scale, and will apply to both the PMA Evolution and PMA Quality Sartorius scales.

PaintManager® XI Software Tutorials - Job Costing and Financials

This short video will show you how to adjust job costing and financials in the PaintManager® XI software.

PaintManager® XI Software Tutorials - Paint Shop Interface

This short video goes over the paint shop interface feature which connects the PaintManager® XI software to body shop management systems.

PaintManager® XI Software Tutorials - Selecting Color Chips

This brief video will help you select color chips, ensuring the best match possible.

PaintManager® XI Software Tutorials - Spray Out Library

This brief video will show you how to use the spray out library in the software.

PaintManager® XI Software Tutorials - The Mix Session

This short video will help you understand the mix session in the software.

PPG's New XI Series Color Management Platform

The new XI Series of color tools from PPG Automotive Refinish are the future of accurate, reliable color matching technology. Watch this short video to learn more about the exciting features of each tool that will take color matching with PPG Automotive Refinish to a whole new level.